CRM Systems
Customers are the heart of every business. Ensure your relationship remains strong with the Customer Relationship Management System.
A CRM could be the key to tie all your systems and procedures together. You can manage your employees, your processes and your customer care. All these aspects in one easy to use and manage system.
Why not buy an off the shelf system? These may be free at the outset but will require a significant amount of time to set up correctly. There may also be additional costs to add on the features you actually need. With a management system from Nash Business Systems we build your system around your unique business. You get our expertise to support you in designing your system from the ground up molded around your business.
Nash Business Systems are based in Redditch and we offer you direct contact with your programmer building your system. We get to know you and your business to ensure the right system based on your requirements. We know a new system can be scary but with our expertise we relieve your fears by providing prototypes and demos along the design process and will stay with you throughout the journey. We can even offer training when the system is ready to use.
Every software development company will tell you they are the best. We are a close and experienced team and deliver fast quality software with minimal downtime. Why do our customers choose us? We’re really good and we deliver exactly what’s required on time! We immerse ourselves within your team getting to know your business and all the possibilities you have to grow. We are passionate about our customer service and guarantee you will have a direct link with your programmer for the whole journey with Nash Business Systems making sure the System we deliver is exactly what you needed.
Once your system is completed you will have full Code Ownership. Meaning no monthly licence fees and long term contracts. It’s your system and if your system needs change and your business grows we can adapt that system to grow alongside you. We have saved our customers money and time once our system is in place and we continue to work alongside you for any further changes or support you may require.
You may have already considered an ‘off the shelf system’. You have researched what is available on the market and it just doesn’t match your working procedures. Alternatively you may have already purchased an off the shelf system which is costly and just doesn’t do the job you need it to.
One customer who came to us had purchased a system for their manufacturing business. This was an off the shelf system and not designed uniquely for their business. The system whilst making some aspects of their work easier also created issues for them.
The manufacturer found that the measurements on the system were in a different unit to their machinery. Calculations to convert the units led to inaccuracies and when materials were cut they often did not measure up to size. As a result materials were wasted at a high cost to the customer and jobs took longer than they should have leading to wasted employee time and delays for their customers.
The system charged the manufacturer each time they did a measurement. Over time this became very costly adding increased costs to each job. Each job needed money adding to the quote to cover these costs which as a result led to the manufacturer charging more and becoming less competitive over other suppliers.
Software tables in the system were not user specific and therefore not user friendly. Information which had been stored was more difficult to locate and not easy to identify.
Another part of the system was the print outs the manufacturer received. These often came out with errors in and the layout wasn’t consistent. Any business when delivery quotations to customers needs them to be accurate and professional in appearance. This would mean having to manually produce documents to ensure they are professional. A system which does not do the correct tasks you need it to costs your business more time and therefore more money.
When we sat down with the manufacturer we discussed all these issues and what the client really needed. A bespoke system meant that all these problems could be solved. The need to pay for each measurement has gone leading to less cost per quote and increasing their competitive advantage. We worked with them and their employees to understand how their quotes and print outs should look and included this in their system.
If this sounds like you and your business then contact us, we are ready to help you. To push your business forward and enable growth.
Has your business been using paper for years and years? Are your offices jam packed with filing cabinets? Is your paper based filing messy and inaccurate?