If nobody is made responsible for an action, will that action get completed? It will sit there until somebody takes responsibility for the action or it is delegated. I have seen this recently where some minutes arrived in an email, where there was nobody set as responsible. My name was not against any of the actions, so what was I supposed to do? Assume that these tasks are not for me? Complete a task knowing that somebody else might be doing it? Many people would archive the email as there is no action to do.
Accountability is not just about the stick used to beat people with, but it is to help your teams to understand what they should or can be doing.
Within the Gateway system, accountability was a big consideration throughout the design, and we will show you some of the features that contribute towards this.
Roles and Users
Within the project templates, roles are allocated to all actions. When the project is running, you allocate people into that role for the duration of the project. This is so much easier than having to set an individual person against lots and lots of actions.
This also makes it easier to change when there are issues with the allocated owner.
My Actions is a simple screen that gives you an overview of all your open actions in one place. You do not need to decode an email with 10 different colleagues actions (better still, you do not need to write that email). You do not need to remember where those emails are, or the spreadsheet/document. It is simple and clear.
This is the stick to beat people with, or the tool to reward people – depending on your mindset. See in order the users that have the most overdue actions and who has the most open actions. You will quickly identify who is either not working with the system, or those that are overloaded and need some support.
Will Gateway help you to drive Accountability?
If you can see that Gateway would help your business to improve accountability, please get in touch for a demo.